Welcome to the new GoodLight!

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Open Positions

Order Management + Customer Service Specialist

About Us

Established in 2009, GoodLight Natural Candles has forged a strong national presence in the natural grocery and sustainable products markets. We make affordable plant-based candles that are free of petroleum-based paraffin, and partner with the Orangutan Land Trust, Wild Asia, and RSPO-certified smallholder farmers as we try to make sustainable palm the industry norm, while helping protect rainforests and the endangered wildlife and communities that calls these forests home. We are a decidedly non-corporate company with a relaxed environment that values kindness, honesty, integrity, communication, transparency, hard work, and work-life balance. We are looking for an extraordinary person to join our small but mighty team in our office on Main Street in Telluride. [This position is flexible in that you may work from home 2-3 days a week if you do not live in the Telluride area.]

 

About The Position

The main responsibility of the Order Management/Customer Service Specialist is processing daily orders and phone & email customer service with your day spent in front of a computer. This position requires impeccable attention to detail, superior organization, and excellent verbal and written communication skills.

Only candidates that are qualified and seriously interested in a long-term position need apply. GoodLight is growing and we’re seeking a person who can grow and evolve along with us. This is a full-time position, 40 hours a week, Monday - Friday.

Day-to-Day Responsibilities

The responsibilities and duties of this position described here are representative of those the Order Manager/Customer Service Specialist must perform. This is not a comprehensive list, and other tasks and responsibilities may be assigned.

Order Management

  • Have a deep understanding of the intricacies of our various customer channels
  • Review and process orders that are received via email, phone, and website
  • Have a deep grasp on our inventory levels
  • Generate invoices and process payments using QuickBooks
  • Liaise with our third-party fulfillment centers
  • Ensure that orders are being shipped in a timely manner
  • CRM management (TurnLink): updating / adding customer contact info, product info, sales email correspondence
  • Managing internal & external documents – mostly Excel-based

 Customer Service

  • Answering phone calls & responding to customer and sales rep inquiries via email
  • Mailing samples and marketing materials

Qualifications

  • Impeccable attention to detail and superb organizational skills 
  • Great initiative and follow-through
  • Excellent written and verbal communication
  • Ability to juggle multiple priorities and switch gears quickly
  • Friendly and positive
  • Have a sense of urgency
  • Possess the ability to “handle it”
  • Be able to anticipate needs
  • Willingness to help the business grow and succeed
  • Have an interest in our environmental mission

 
Requirements

  • A great, positive attitude
  • Excellent computer skills & knowledge of Microsoft Office, especially Excel, is a must (bonus points for experience with a CRM, QuickBooks, Dropbox)
  • 1-2 years of data entry, customer service and/or office support experience is a must
  • 4-year college degree or equivalent is preferred not mandatory

 
Compensation

  • based on experience and skill set

Benefits kick in after 90 days with a ski pass after one year.

 

How to Apply

Please send a cover letter along with your resume to jobs@goodlightcandles.com. Applicants that do not send both will not be considered.