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Open Positions

Order Management + Customer Service Specialist

THIS POSITION HAS BEEN FILLED

Looking for an extraordinary person to join our small but mighty team of two. The main responsibility of this position is processing daily orders and phone & email customer service with your day spent in front of a computer. This position requires impeccable attention to detail, superior organization (this job involves a high volume of daily email traffic), and excellent verbal and written communication skills.

Only candidates that are qualified and seriously interested in a long-term position need apply. GoodLight is growing and we’re seeking a person who can grow and evolve along with us. This is a full-time position.

About Us

GoodLight Natural Candles is an eleven-year-old company with a strong and growing presence in the national grocery and sustainable products markets. Our mission is to provide affordable, clean-burning candles, and to contribute to positive change in the world while we’re at it. We work Monday – Friday at our office on Main Street in Telluride. This position is flexible in that you may work from home 2-3 days a week if you do not live in the Telluride area.

Day-to-Day Responsibilities

The responsibilities and duties of this position described here are representative of those the required. This is not a comprehensive list, and other tasks and responsibilities may be assigned.

Order Management

  • Have a deep understanding of the intricacies of our various customer channels
  • Review and process orders that are received via email, phone, and website
  • Have a deep grasp on our inventory levels
  • Generate invoices and process payments using QuickBooks
  • Liaise with our third-party fulfillment centers
  • Ensure that orders are being shipped in a timely manner
  • CRM management (TurnLink): updating / adding customer contact info, product info, sales email correspondence
  • Managing internal & external documents – mostly Excel-based

 Customer Service

  • Answering phone calls & responding to customer and sales rep inquiries via email
  • Mailing samples and marketing materials

Qualifications

  • Impeccable attention to detail and superb organizational skills
  • Great initiative and follow-through
  • Excellent written and verbal communication
  • Ability to juggle multiple priorities and switch gears quickly
  • Friendly and positive
  • Have a sense of urgency
  • Possess the ability to “handle it”
  • Be able to anticipate needs
  • Willingness to help the business grow and succeed
  • Enjoy working with a small staff in a decidedly non-corporate environment
  • Have an interest in our environmental mission

 
Requirements

  • A great, positive attitude
  • Excellent computer skills & knowledge of Microsoft Office, especially Excel, is a must (bonus points for experience with a CRM, QuickBooks, Dropbox)
  • 1-2 years of data entry, customer service and/or office support experience is a must
  • 4-year college degree or equivalent is preferred not mandatory

 
Compensation

  • $20/hour to start

 
How to Apply

Please send a cover letter along with your resume to info@naturalcandles.com. Applicants that do not send both will not be considered.